TMRS & COVID-19


Current Status

  • TMRS office is closed until further notice
  • Staff is working from home except for small onsite crew
  • Travel is on hold
  • If you need assistance, call the Phone Center • 800-924-8677

Announcements

Visit the TMRS Town Square!

The TMRS Travel Team is offering a new way to serve our customers remotely. The TMRS Town Square page on our website offers videos, live streams, and face-to-face meetings for cities and members. Watch this video introduction to the Town Square. In these challenging times, we are fortunate that technology can help us stay connected with our cities and members. See you in the Square!


Email Update for Members

TMRS recently sent out a Special E-Bulletin to all TMRS members with valid email addresses on file. Like our previous COVID-19 updates, the enewsletter covers questions that have arisen during the current crisis. The primary topic of the issue is understanding the types of service credit, which may help members reach vesting or retirement eligibility sooner. Other topics covered are how to know your vested status and service retirement eligibility and important resources for members. If you haven’t been receiving these email updates, go to MyTMRS and update your email address (use a longstanding email). If you know someone who is a TMRS member but does not receive email from TMRS, please pass along the newsletter and encourage them to sign up.


COVID Communication to All TMRS Cities

TMRS sent out a Special E-Bulletin today that covered several questions that have arisen during the current crisis. The update includes a TMRS status report from the Executive Director, issues affecting furloughs and other reductions in force, compensation under FFCRA provisions, Extended Supplemental Death Benefits (ESDB), and enrolling new members using the City Portal.


Staying Safe

TMRS continues to take steps in accordance with law to slow the spread of COVID-19 in Texas. The new issue of the E-Bulletin for Cities contains news about recent TMRS actions.

To keep our members safe, our office is closed to visitors except for deliveries. Please call us to obtain any assistance you may need. To discuss your upcoming retirement or your TMRS account, please call the Phone Center at 800-924-8677 to set up a telephone session with a Retirement Analyst between 8-5, Monday-Friday. Or, if you have a general question not concerning your specific account details, our Phone Center staff can provide answers on the spot. You may also send inquiries using our web form and a TMRS staff member will respond within 24 hours.

In addition, in the interests of safety, we are suspending all business travel for the immediate future. We hope normal operations will resume soon and will keep everyone informed through social media, the website, and email. Thank you for your understanding.


Manténgase Seguro

TMRS continúa tomando medidas de acuerdo con la ley para detener la propagación de COVID-19 en Texas. La nueva edición del Boletín Electrónico para Ciudades contiene noticias sobre las acciones recientes de TMRS.

Para proteger a nuestros miembros, nuestra oficina está cerrada a todo visitante, excepto para entregas. Por favor llámenos para obtener cualquier asistencia que necesite. Para hablar sobre su próxima jubilación o cuenta de TMRS, llame al Centro Telefónico al 800-924-8677 de 8am a 5pm, lunes a viernes, para programar una sesión telefónica con un Analista de Jubilación. O si tiene una pregunta general que no se refiere a los detalles específicos de su cuenta, el personal de nuestro Centro Telefónico puede brindarle respuestas al instante. También puede enviar sus preguntas utilizando nuestro formulario web y un miembro del personal de TMRS responderá dentro de 24 horas.

Además, en interés de seguridad, por el futuro inmediato estamos suspendiendo todos los viajes de negocios. Esperamos volver a operaciones normales pronto y mantendremos a todos informados a través de las redes sociales, el sitio web y el correo electrónico. Gracias por su comprensión.

Email Alerts