If you are a member, retiree, payee, or beneficiary through TMRS, you do not need to submit an open records request to receive information or assistance for your TMRS account. Please contact our Member Services Center directly for assistance.

If you are a city requesting help, please also contact the Member Service Center. 

Member Service Center

800-924-8677
Fax: 512-476-5576
Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 12:00 p.m. 
Spanish-speaking staff are available.

Schedule a Counseling Session
Holiday Schedule

Location

2717 Perseverance Drive, Suite 300
Austin, TX 78731
Parking Directions and Map

**For parking validation, please have your license plate number available when you arrive.

Mailing Address

P.O. Box 149153
Austin, TX 78714-9153

Media Contact

Requests from press or media outlets

Open Records Information 

Requests for Public Information Under the Texas Public Information Act