Terms of Use
TMRS Website Legal Terms and Conditions


Date of Last Revision: September 26, 2018

Your use of www.tmrs.com, MyTMRS® and the City Portal is evidence of your agreement to these Terms of Use. By accessing and using the Texas Municipal Retirement System’s website and portals, you are accepting these terms. You may choose to not use the website and portals if you do not accept these Terms of Use.

TMRS reserves the right to update our Privacy Policy and Terms of Use as needed. Your use of the website will be subject to the most current versions of these policies, which you can access via links at the bottom of pages throughout the website.

Limitation of Liability

While we make every attempt to ensure the information provided on this website is reliable, human or mechanical error remains a possibility. Therefore, TMRS does not guarantee the accuracy, completeness, timeliness or correct sequencing of information, and will not be held responsible for any errors or omissions, or for the use of results obtained from the use of the information. This applies to any website linked to and from our site.

If there is a conflict between the information provided on our website and the laws and regulations governing the Texas Municipal Retirement System, the laws and regulations will govern our decisions, not the information on this website.

Your Use of This Site

You may not use this site to engage in any illegal activity. You may not use this site to engage in conduct that is defamatory, libelous, threatening or harassing or that infringes on any third party's intellectual property or other proprietary rights. You agree that any information you provide through this site will be truthful and accurate. TMRS reserves the right to require a user to change his or her user ID or answer security questions. TMRS also reserves the right to deny access to MyTMRS or the City Portal to any user for any reason at any time.

TMRS Emails

Our email system is a private email system intended only for TMRS business purposes. You are not authorized to send any unsolicited commercial email messages to any TMRS email address. We reserve the right to take actions as may be necessary to prevent misuse of our email system by unauthorized parties.

Your Registration Information

You agree and understand that you are responsible for maintaining the confidentiality of your password, which, together with your user ID, allows you to access your MyTMRS account information.

If you become aware of any unauthorized use of your online account information, you agree to notify us immediately by contacting Member Services by phone or through our contact form on this website. 

Confidentiality

Information contained in TMRS records concerning individual members, retirees, annuitants, or beneficiaries is confidential. You are encouraged to use secure means to access your information with TMRS to maintain its confidentiality. It is recommended that you do not use computers in public spaces to access your information.

Third-Party Websites

We may provide links to other websites that may be useful or of interest to our users. The links are for informational purposes only, and their inclusion does not imply endorsement of any vendor, product or service. Please use caution when visiting these sites, as we cannot ensure they follow privacy and security practices similar to TMRS.

Estimates

Estimates assume that the laws and rules governing TMRS and the calculation of benefits do not change, that your employer makes no future plan provision changes, that all required contributions are made to TMRS, that no error corrections are made to your account, that TMRS continues to credit 5% interest to all members’ accounts, and that no changes are made to the actuarial factors used to calculate annuities.

Estimates assume that the variables and assumptions used to calculate your estimated annuity remain constant; including, but not limited to, laws and rules governing TMRS and the calculation of benefits, future plan provisions, required contributions are made to TMRS, error corrections, 5% annual interest credits to all members’ accounts, and the actuarial factors.

Accessibility

TMRS is committed to making our website accessible to all users. We test our website for compliance with WCAG 2.0 and Section 508 of the Rehabilitation Act of 1973. Please feel free to contact us if you have any issues accessing content on our website, and we will make every effort to resolve the issue for you.

How to Contact TMRS

TMRS will respond during normal business hours.
We are open from 8:00 a.m. to 5:00 p.m., CST, Monday through Friday.

Need Help? Contact Form
Toll-Free: 800.924.8677 | Local (in Austin): 512.476.7577
Mailing Address: P.O. Box 149153 • Austin • TX 78714-9153
Contact Webmaster for technical issues.

Please include the following information in your correspondence with TMRS:

  1. The URL or link to the information you are trying to access
  2. The nature of the problem
  3. Your contact information